Help / Getting started

Can't sign in or access your account

Wrong email, pending signup, or a password that won't work — here is what to check before contacting support.

Sign in to open this screen

1. Step 1

   Use the email you signed up with

   Inspecta Home 360 ties accounts to a single email address. If you received an invite from your firm owner, sign in with that address exactly — not a personal alias or forwarded inbox. Check for a space at the end of the address field.

2. Step 2

   Pending signup state

   If you see a 'complete your profile' screen instead of the workspace, your account was created but the signup wizard was not finished. Fill in your name and role, then save. You will land on the right home screen for your role.

3. Step 3

   Reset your password

   On the sign-in page, choose Forgot password. The reset email comes from noreply@inspecta.com — check spam if you do not see it within two minutes. The link expires in one hour.

4. Step 4

   Invited but no email arrived

   Ask the firm owner to re-send the invite from Team → invite. The invite email also comes from noreply@inspecta.com. If you still do not receive it, the email provider may be blocking transactional mail — try a different address or contact support.

5. Step 5

   Inspector sees an empty workspace

   Inspectors only see the jobs they are assigned. If the board looks empty, the firm owner has not yet assigned a job to your account. Ask them to open the project, set the Inspector field to your name, and save.